Last updated on Oct 10, 2024
QINTUU.in believes in helping customers as much as possible, and thus maintains a liberal cancellation policy:
- Cancellations will be considered only if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to vendors/merchants and the shipping process has begun.
- Cancellation is not accepted for perishable items such as flowers or eatables. However, refunds or replacements can be made if the customer can establish that the delivered product is of poor quality.
- In the event of receiving damaged or defective items, please report to our Customer Service team. The request will be entertained once the merchant has checked and confirmed the issue. This should be reported within 7 days of receipt of the product.
- If you believe that the received product is not as shown on the site or does not meet your expectations, notify our customer service within 7 days of receiving the product. The Customer Service Team will take appropriate action after reviewing the complaint.
- For complaints regarding products that come with a manufacturer’s warranty, please refer to the issue with the manufacturer.
- If a refund is approved by QINTUU.in, the process will take 6-8 business days.